Delivery Information

Postage and Delivery

We’re dedicated to getting your order to you as fast as possible, so our warehouse strives to have orders processed and ready to ship within the same business day as your order, if the order is made in the morning, or 1-2 business days (Monday through Friday, 9:00 a.m. to 4:30 p.m., AEST) otherwise. Most products ship out of our Melbourne warehouse. However, some items will be shipped directly from the manufacturer, in which case the delivery times may vary. Common carrier deliveries range from 1 to 10 days for delivery, depending on your proximity to the shipping origin. Ground shipping can take anywhere from one to seven days. All delivery times are estimates. 

For additional shipping charges, there are extra services that are offered that will get your package to you faster. You can have a read of these services here. If any of these interest you, please contact us either by phone or by email before you complete your order. 

Below are the postage and estimated delivery times for the Standard TNT Delivery Service. Most orders are dispatched within 2 business days, however in the days leading to Christmas, it may take as long as 5 business days.

Please add 1-2 business days to the below guidelines to give us time to package your order carefully to ensure it arrives safely to you!

Please be aware that we don't deliver to PO Box. If you need the parcel to be delivered to PO Box, please contact our sales team for further information.

 

Standard TNT Road Service Delivery  

Area Reference Shipping (ex gst) Delivery Times Postcode
VIC Metro Shipping Rate VVI $15.00 1 - 2 Working Days 3000-3207
    Free if order over $200.00+gst
VIC Regional Shipping Rate VV2, VV3, NN5 $20.00 2 - 3 Working Days 3208-3999
NSW & ACT Area 1 Shipping Rate NN1, NN5, VV3 $20.00 1 - 2 Working Days 2000-2310
        2314-2320
        2322-2328
        2330-2333
        2335-2335
        2500-2530
        2533-2533
        2555-2570
        2579-2647
        2649-2716
        2720-2737
        2740-2756
        2759-2770
        2775-2775
        2820-2820
        2890-2891
        2900-2914
NSW Area 2 Shipping Rate NN2, NN3, NN4, NN6 $25.00 2 - 3 Working Days 2311-2312
        2321-2321
        2329-2329
        2334-2334
        2336-2484
        2487-2488
        2490-2490
        2532-2532
        2534-2551
        2571-2578
        2648-2648
        2717-2717
        2738-2739
        2757-2758
        2773-2786
        2787-2810
        2821-2879
        2898-2898
NSW Area 3 Shipping Rate QQ1, QQ2, SS2 $35.00 2 - 3 Working Days 2485-2486
        2489-2489
        2880-2880
QLD Area 1 Shipping Rate QQ1, QQ2 $35.00 2 - 3 Working Days 4000-4467
        4471-4471
        4474-4474
        4479-4479
        4487-4487
        4494-4680
        4700-4701
        4703-4703
        4716-4716
        4720-4720
QLD Area 2 Shipping Rate QQ3 $45.00 3 - 4 Working Days 4740-4740
        4750-4750
        4810-4815
        4817-4819
        4868-4870
        4878-4879
QLD Area 3 Shipping Rate QQ4, QQ5 $60.00 4 - 5 Working Days 4468-4470
        4472-4472
        4475-4478
        4480-4486
        4488-4493
        4694-4699
        4702-4702
        4704-4715
        4717-4719
        4721-4739
        4741-4746
        4751-4809
        4816-4816
        4820-4865
        4871-4877
        4880-4895
SA Area 1 Shipping Rate SS1 $20.00 1 - 2 Working Days 5000-5214
        5231-5260
        5350-5353
        5355-5356
        5360-5373
        5400-5412
        5460-5460
        5501-5502
        5800-5950
SA Area 2 Shipping Rate SS2, SS3 $35.00 2 - 3 Working Days 5220-5223
        5261-5346
        5354-5354
        5357-5357
        5374-5381
        5413-5455
        5461-5495
        5510-5734
WA Area 1 Shipping Rate WW1 $40.00 3 - 4 Working Days 6000-6032
        6036-6036
        6050-6083
        6090-6112
        6147-6160
        6162-6172
        6223-6233
        6430-6430
        6432-6433
        6530-6532
        6803-6997
WA Area 2 Shipping Rate WW2, WW3 $60.00 4 - 6 Working Days 6033-6035
        6037-6044
        6084-6084
        6113-6126
        6161-6161
        6173-6221
        6225-6428
        6438-6438
        6441-6441
        6443-6443
        6445-6528
        6553-6628
        6631-6632
        6701-6701
        6713-6714
        6721-6722
        6724-6726
        6743-6743
        6753-6753
WA Area 3 Shipping Rate WW4 $75.00 7 - 9 Working Days 6429-6429
        6431-6431
        6434-6437
        6439-6440
        6442-6442
        6444-6444
        6535-6537
        6630-6630
        6635-6646
        6705-6712
        6715-6720
        6723-6723
        6728-6740
        6751-6752
        6754-6770
TAS Area Shipping Rate TA1, TA2 $20.00 3 - 4 Working Days 7000-7901
NT Area Shipping Rate NT1, NT2, NT3 $55.00 4 - 13 Working Days 0800-0909

    

 

 Errors in Shipment

Great care is taken when packing your order, but on rare occasions errors may occur. If there is an error with any part of your shipment, please contact us within 5 business days of receiving your order so we can find a solution for you!

 

Lost Shipments

While we put our best effort into making sure your items arrive on time, there are rare occasions where our carriers will lose a shipment. In these situations, it’s our highest priority to find your items and will work with the carrier to do so. For ground shipments, a trace will be started with the carrier that is delivering your shipment. If there is no movement on the tracking, the terminals that your package went through will be checked. If your shipment is delivered but you do not have the package, the driver that delivered the package will be asked to confirm where it was delivered to. 

For common carrier shipments that are lost in transit, our Traffic team will begin a dock check with the carrier company, and the terminals that the shipment was moved through will be checked for the lost product. 

Traces and dock checks with the carrier will take approximately 3-5 business days to complete. We make it our priority to keep you updated as to the status of the trace or dock check while it is completed. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.

 

Methods & Charges

LUMAS ships the majority of its products via TNT or another parcel carrier. However, for certain large and heavy items, a common carrier freight service is used. 

Shipping charges for common carrier and small package items are calculated by factoring in the weight, dimensions, and shipping distance.

LUMAS strives to offer you the best price that we can. Some online retailers may offer "free" shipping but upon closer scrutiny, most customers find that our price is still one of the best out there even when shipping charges are added in!